Vilaine — Terms and Conditions of Sale

Last updated: 20 August 2026

1. About These Terms

This website (the Site) is operated by Jessica Bosnic trading as Vilaine (ABN 32 141 762 513), of 28 Victoria Street, Coburg, VIC 3058 (“Vilaine”, “we”, “us”, “our”).

These Terms and Conditions (“Terms”) govern your use of the Site and any purchase you make from us. By using the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

Nothing in these Terms excludes, restricts, or limits any right or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded, restricted, or limited.

2. Eligibility

You must be at least 18 years old to purchase from Vilaine. By placing an order, you confirm that you meet this requirement.

3. Products and Descriptions

We make every reasonable effort to display our products, including colours, fabrics, and sizing, as accurately as possible. However:

• Colours may appear slightly different depending on your screen and display settings.
• Sizing guidance is provided in good faith based on our size charts, but individual fit can vary. We encourage you to review our size chart and contact us at [email protected] before ordering if you’re unsure.

4. Prices and Payment

• All prices are listed in Australian dollars (AUD).
• Vilaine is not currently registered for GST, so no GST is added to your order.
• We take reasonable care to ensure pricing is accurate, but if a product is listed at an incorrect price due to a typographical or system error, we will contact you before processing the order and you may choose to proceed at the correct price or cancel for a full refund.
• Payment is required in full at the time of ordering, via the payment methods offered at checkout.

5. Orders and Acceptance

Your order is an offer to purchase, which we may accept or decline. We may decline or cancel an order (in whole or in part) where:

• a product is unavailable or out of stock;
• there is a pricing or listing error;
• we reasonably suspect fraud or an unauthorised transaction; or
• we are unable to verify or process your payment.

If we cancel an order after payment has been taken, we will refund you in full within a reasonable time.

6. Shipping and Delivery

We currently ship within Australia only.

Estimated delivery timeframes (from dispatch or, where noted, from order date) are:

These timeframes are estimates only and may be affected by factors outside our control (including carrier delays). We’ll let you know as soon as possible if we become aware of a significant delay to your order.

Pre-order items are products not yet in stock, made available for purchase ahead of an expected arrival date. Made-to-order items are products manufactured specifically for your order after purchase.

7. Returns, Exchanges and Your Consumer Guarantee Rights

Under the Australian Consumer Law, products come with guarantees that cannot be excluded, including that they are of acceptable quality, fit for purpose, and match their description. These guarantees apply regardless of any policy below.

7.1 Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us at [email protected] as soon as possible with details and, where possible, photos of the issue. Once reviewed, we will arrange a full refund, including return shipping costs, in accordance with the ACL.

Items are not considered faulty where the issue results from misuse, or from care or washing that doesn’t follow the product’s care instructions.

7.2 Change of Mind

As a small business, we’re currently unable to offer change-of-mind returns.

7.3 Size Exchanges

We accept size exchanges (excluding items listed in section 7.4) within 30 days of delivery, provided the item is:

• unworn and unwashed;
• returned as new, with all original packaging and tags intact; and
• in a clean, sellable condition.

We recommend trying items on without makeup, perfume, self-tanner, or skincare products that could leave marks or scent, and trying any lower-body harness styles on over underwear.

All returned items are inspected on arrival at our warehouse. We reserve the right to decline an exchange if an item is not returned in sellable condition, in which case we’ll contact you and send the item back to you.

Please note: we’re not able to cover return shipping costs for size exchanges. We’d encourage you to check our size chart carefully, or reach out to us at [email protected] before ordering if you have any sizing questions.

7.4 Excluded Items

For hygiene reasons, we can’t accept returns or exchanges on opened lower-half underwear (briefs, thongs, and trunks) unless the item is faulty, in which case section 7.1 applies. This exclusion doesn’t apply to bras or crop tops, which may be exchanged in line with section 7.3.

7.5 How to Start a Return or Exchange

Email us at [email protected] with your order number and details of your request, and we’ll guide you through the next steps.

8. Acceptable Use of the Site

When using the Site, you agree not to:

• use it for any unlawful purpose or in breach of any applicable law;
• attempt to gain unauthorised access to the Site or its systems;
• upload or transmit viruses, malicious code, or anything designed to disrupt the Site;
• scrape, harvest, or collect data from the Site without our consent; or
• infringe our intellectual property or that of any third party.

We may suspend or restrict access to the Site for anyone who breaches these Terms.

9. Intellectual Property

All content on the Site — including text, images, logos, and design — is owned by or licensed to Vilaine and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use this content without our prior written permission, other than for your own personal, non-commercial use in browsing or purchasing from the Site.

10. Customer Feedback and Content You Share With Us

If you send us feedback, reviews, or suggestions, you agree that we may use, reproduce, and publish them (for example, as testimonials or on social media) without compensation to you, unless we agree otherwise. Please don’t send us anything unlawful, defamatory, or that infringes someone else’s rights.

11. Third-Party Links and Tools

The Site may link to or use third-party websites, tools, or services (for example, our website host or payment processor) that we don’t control. We’re not responsible for the content, accuracy, or practices of third parties, and your use of them is at your own discretion and subject to their own terms.

12. Privacy

Our collection and handling of your personal information is set out in our Privacy Policy. By using the Site, you agree to that policy.

13. Limitation of Liability

Nothing in these Terms limits or excludes any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be limited or excluded.

Subject to that, to the maximum extent permitted by law, Vilaine excludes all liability for any indirect, special, or consequential loss arising from your use of the Site, except where that loss arises from our failure to meet a consumer guarantee.

14. Indemnity

To the extent permitted by law, you agree to indemnify Vilaine against any loss, damage, or claim (including reasonable legal costs) arising from your breach of these Terms or your misuse of the Site.

15. Availability of the Site

We aim to keep the Site available and error-free, but we don’t guarantee uninterrupted access and may need to suspend or modify the Site (for maintenance or otherwise) from time to time. We’ll try to minimise disruption where we can.

16. Complaints and Disputes

If something’s gone wrong, please contact us first at [email protected] — we’ll do our best to sort it out quickly. If you’re not satisfied with our response, you can also contact Consumer Affairs Victoria or the ACCC for further guidance on your rights.

17. Termination

We may suspend or terminate your access to the Site if you breach these Terms. Any rights or obligations that naturally survive termination (for example, relating to orders already placed) will continue to apply.

18. Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be removed and the rest of the Terms will continue to apply in full.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business or the law. The current version will always be available on this page, and changes apply from the date they’re posted.

20. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria.

21. Contact Us

Vilaine
28 Victoria Street, Coburg, VIC 3058
ABN 32 141 762 513
[email protected]